Standard terms and conditions

Purpose of Agreement: Rekruuto provides virtual assistant(s) to support business growth and operations. The Client desires to engage Rekruuto to provide dedicated virtual assistant(s) to perform specific tasks as needed by the Client.

Payment Processing & Terms: The Client acknowledges and agrees that by providing their payment information to Rekruuto’s payment processor (Stripe or equivalent), they authorize Rekruuto to charge their card on a monthly recurring basis for the services provided till the contract is terminated as per the terms of this agreement. The payment shall be made without any deductions or set offs to Rekruuto. Failure to make timely payment may result in the suspension of services or termination of the agreement without prejudice to any other rights or remedies available to Rekruuto under this agreement or by law. Additionally, the Client has the option to pay upon receipt of an invoice instead of the default auto-pay. Should the Client choose this option, they must notify Rekruuto in writing, and payments shall be due within 2 business days from the invoice date. Failure to adhere to the payment terms may result in the suspension of services or termination of the agreement, in accordance with the terms outlined above. Payments must be made via electronic transfer or other mutually agreed-upon digital payment methods.

Late Payment Terms: In the event of delayed or late payments, Rekruuto reserves the right to charge an interest of 1.5% per month on the outstanding balance. Additionally, if payment is not received within 10 calendar days from the due date, Rekruuto may suspend services until full payment is made. Continued non-payment may result in the termination of this Agreement in accordance with its terms. The Client shall be liable for any collection costs incurred, including reasonable legal fees, in the event of a payment default.

Overtime: If the virtual assistant(s) work less than the stipulated hours due to an unavoidable personal/health/family issue, is on leave, or called in sick during the billing cycle, the Client, on request, shall be entitled to a pro-rated refund for hours not worked. The refund shall be calculated and paid at the end of the next billing cycle. No other refunds or credits shall be provided. The Client is responsible for keeping the virtual assistant(s) engaged during the stipulated working hours. If the Client fails to provide sufficient work to the virtual assistant(s) and they are idle during scheduled working hours, no refund will be provided for idle time, and the Client shall remain responsible for the full payment due for the billing cycle. If the virtual assistant(s) work more than the agreed-upon hours based on the Client's instructions, the Client shall be liable to pay additional charges at the agreed hourly rate. Such charges shall be billed to the Client in the subsequent billing cycle.

Trial Period: The Client shall have the option to opt for a trial period of one (1) week from the commencement of this Agreement ("Trial Period"). During the Trial Period, the Client may evaluate the quality of services provided by Rekruuto, and if the Client is not satisfied with the services provided, the Client may terminate this Agreement by providing written notice to Rekruuto at any time during the Trial Period. If the Client terminates this Agreement during the Trial Period, the Client shall not be liable for any further payment to Rekruuto. If the Client continues to avail services after the Trial Period, this Agreement shall continue in full force and effect in accordance with its terms and conditions.

Paid Holidays and Leave: The virtual assistant(s) provided by Rekruuto shall be entitled to the following paid leave benefits: US Federal Holidays : The virtual assistant(s) will receive paid leave on all U.S. federal holidays as officially published by the U.S. Department of Commerce, including but not limited to New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Annual Paid Leave: After completing six (6) months of continuous services, the virtual assistant(s) shall be entitled to two (2) weeks of paid leave per year. The timing of this leave shall be mutually agreed upon between the Client and Rekruuto, with advance notice provided to ensure continuity of services. Rekruuto will coordinate to manage any scheduling requirements to minimize disruption.

Force Majeure: Neither party shall be liable for any failure or delay in performance under this Agreement due to unforeseen circumstances beyond its reasonable control, such as acts of God, war, terrorism, pandemic, government actions, or any other event commonly recognized as a force majeure event. In such cases, the affected party shall provide prompt written notice to the other party and shall resume performance as soon as practicable.

Substitution or Replacement of Assistant(s): Rekruuto reserves the right to substitute the virtual assistant(s) with other qualified individuals, if necessary, for reasons such as unexpected departures or performance issues. Rekruuto shall make all reasonable efforts to notify the Client and ensure a smooth transition to maintain continuity of services.

Non-Disparagement: Both parties agree not to make or publish any negative or defamatory statements about the other, whether during or after the term of this Agreement. This includes public statements, publications, and comments made to third parties, protecting the reputation of both Rekruuto and the Client.

Limitation of Liability: Rekruuto shall have no liability to the Client for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of revenue, business interruptions, or any other financial loss arising out of or related to this Agreement, even if Rekruuto has been advised of the possibility of such damages. Rekruuto’s total liability, in any case, shall be zero. The Client agrees to indemnify Rekruuto and hold it harmless from any claims, demands, or actions arising from the virtual assistant(s)' work, provided that the assistant(s) acted within the agreed scope of services.

Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to this Agreement shall first be attempted to be resolved through mutual discussion and negotiation. If the dispute cannot be resolved through negotiation within 30 days, it shall then be submitted to mediation. If mediation does not resolve the dispute, either party may proceed to file the claim in the jurisdiction specified under the Governing Law clause.

Client Responsibilities: The Client agrees to provide timely information, feedback, and direction to facilitate the effective delivery of services by the virtual assistant(s). Any delay or omission in providing requested information or guidance may affect the quality or timeliness of the services rendered. The Client is responsible for any consequences arising from such delays or omissions.

Term and Termination: This Agreement shall commence as per mutual agreement or when the virtual assistant(s) start working for the Client and shall continue on an ongoing basis unless terminated by either party upon a minimum of two week's written notice. Either party may terminate this Agreement immediately upon written notice if the other party breaches any material term or condition of this Agreement. In addition, Rekruuto may terminate this Agreement in the following circumstances: If the Client is constantly requesting tasks outside the scope of their service plan and Rekruuto is unable to find a solution by scaling back the requests. If the Client is abusive to their virtual assistant(s). If the Client requests illegal tasks or tasks deemed unethical for their virtual assistant(s).

Ownership and IP Protection: The Client owns work done by the virtual assistant(s) during Client hours. Any intellectual property developed by the virtual assistant(s) while working on the agreed scope of work for the Client under this Agreement shall be owned by the Client.

Non-Solicitation: The Client agrees not to hire the virtual assistant(s) provided by Rekruuto for a period of 12 months after termination of this Agreement or the trial period. This includes directly hiring or engaging the virtual assistant(s) as independent contractors. The virtual assistant(s) provided by Rekruuto agree that during the term of this Agreement and for a period of 12 months after termination of this Agreement, they will not, under any circumstances, directly or indirectly, on their own behalf or on behalf of any other person or entity, solicit, interfere with, or endeavor to entice away from the Client any of the Client's partners, clients, or customers with whom the virtual assistant(s) had contact or for whom they performed services under this Agreement.

Data Privacy: Rekruuto will comply with all applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), concerning any personal data it processes on behalf of the Client in connection with this Agreement.

Annual Price Increase: The Client acknowledges and agrees that the fees for services provided under this Agreement shall increase by 5% annually. The first such increase shall occur on the one-year anniversary of the commencement of services under this Agreement and thereafter on each subsequent anniversary.

Governing Law: This agreement shall be governed by and construed in accordance with the laws of the State of Delaware (for US-based entities) or Courts of England & Wales (for non-US-based entities) without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction.

Taxes: Extra if applicable.
Confidentiality: Each party agrees to maintain the confidentiality of any proprietary or confidential information provided by the other party in connection with this Agreement.
Entire Agreement: This Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof and supersedes all prior negotiations, understandings, and agreements.
Amendments: This Agreement may be amended only by written agreement signed by both parties.