Job description · Customer support · Full-time
IT Help Desk Technician job description
A remote IT help desk technician supports your team's devices, accounts, and software. They reset access, set up new hires, fix everyday issues, and keep an inventory of who has what, so people stay productive.
Responsibilities
- Respond to internal IT tickets and chats within agreed times
- Create, change, and remove user accounts and permissions
- Set up laptops and software for new hires remotely
- Troubleshoot email, VPN, printer, and application issues
- Maintain the hardware and license inventory
- Document fixes in a knowledge base
Requirements
- Two or more years in IT support or a help desk
- Hands-on with Google Workspace or Microsoft 365 administration
- Familiar with Windows and macOS troubleshooting and remote tools
- Security habits: MFA, least privilege, and offboarding discipline
- Patient with non-technical colleagues
Tools
- Google Workspace or Microsoft 365 admin
- Jamf, Intune, or Kandji
- Freshservice or Jira Service Management
- TeamViewer or AnyDesk
What success looks like after 90 days
- Onboarding and offboarding checklists completed same day
- An accurate device and license inventory
- A knowledge base covering the top recurring issues
Screening questions
Ask these before you book an interview.
- Which admin consoles have you managed?
- Which device management tools have you used?
- Do you hold any IT certifications?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- An employee leaves today. Walk me through your offboarding steps.
- How do you troubleshoot a user who cannot connect to the VPN?
- How do you explain MFA to someone who resists it?
- Tell me about a recurring issue you eliminated.
Hiring tip
Check security habits as closely as technical skill. A help desk technician has the keys to every account, so offboarding discipline matters most.
IT Help Desk Technician hiring FAQ
What does a IT Help Desk Technician do?
A remote IT help desk technician supports your team's devices, accounts, and software. They reset access, set up new hires, fix everyday issues, and keep an inventory of who has what, so people stay productive. Day to day, the role covers work such as: respond to internal IT tickets and chats within agreed times, create, change, and remove user accounts and permissions, and set up laptops and software for new hires remotely.
How much does it cost to hire a full-time IT Help Desk Technician from the Philippines?
We place a full-time IT Help Desk Technician from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a IT Help Desk Technician have?
Look for: two or more years in IT support or a help desk, hands-on with Google Workspace or Microsoft 365 administration, familiar with Windows and macOS troubleshooting and remote tools, and security habits: MFA, least privilege, and offboarding discipline. Common tools include Google Workspace or Microsoft 365 admin, Jamf, Intune, or Kandji, Freshservice or Jira Service Management, and TeamViewer or AnyDesk.
What should a IT Help Desk Technician achieve in the first 90 days?
Onboarding and offboarding checklists completed same day, an accurate device and license inventory, and A knowledge base covering the top recurring issues.
Can I copy and edit this IT Help Desk Technician job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your IT Help Desk Technician?
We place a full-time IT Help Desk Technician from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.