Job description · Customer support · Full-time
Live Chat Support Agent job description
A live chat support agent answers website and in-app chats in real time, turning questions into sales and problems into quick fixes. Speed and clarity matter most: visitors expect answers in seconds.
Responsibilities
- Answer website and in-app chats with fast first replies
- Guide shoppers to the right product, plan, or help article
- Handle several chats at once without losing context
- Capture leads and book demos or calls when chats show buying intent
- Log chat reasons and tag conversations for reporting
- Update saved replies as products and policies change
Requirements
- Fast, accurate typing and natural written English
- Able to manage two to four conversations at once
- Product curiosity: learns the catalog or software deeply
- Friendly, concise writing style
- Knows when to hand a chat to sales or technical support
Tools
- Intercom, Gorgias, or Zendesk Chat
- Shopify or your product admin
- HubSpot
- Slack
What success looks like after 90 days
- First reply in under a minute during covered hours
- Chat-assisted sales or booked demos tracked weekly
- A saved-reply library that covers most common questions
Screening questions
Ask these before you book an interview.
- How many chats have you handled at once?
- Which chat platforms have you used?
- What is your typing speed?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- A visitor asks which plan is right for them. Show me how you would answer in chat.
- How do you keep track of four chats at once?
- A chat goes quiet after you send a link. What do you do?
- Tell me about a sale you helped close through chat.
Hiring tip
Run a live mock chat with two simultaneous conversations. It reveals speed, accuracy, and tone in ten minutes.
Live Chat Support Agent hiring FAQ
What does a Live Chat Support Agent do?
A live chat support agent answers website and in-app chats in real time, turning questions into sales and problems into quick fixes. Speed and clarity matter most: visitors expect answers in seconds. Day to day, the role covers work such as: answer website and in-app chats with fast first replies, guide shoppers to the right product, plan, or help article, and handle several chats at once without losing context.
How much does it cost to hire a full-time Live Chat Support Agent from the Philippines?
We place a full-time Live Chat Support Agent from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a Live Chat Support Agent have?
Look for: fast, accurate typing and natural written English, able to manage two to four conversations at once, product curiosity: learns the catalog or software deeply, and friendly, concise writing style. Common tools include Intercom, Gorgias, or Zendesk Chat, Shopify or your product admin, HubSpot, and Slack.
What should a Live Chat Support Agent achieve in the first 90 days?
First reply in under a minute during covered hours, chat-assisted sales or booked demos tracked weekly, and A saved-reply library that covers most common questions.
Can I copy and edit this Live Chat Support Agent job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your Live Chat Support Agent?
We place a full-time Live Chat Support Agent from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.