Job description · Operations and projects · Full-time
Quality Assurance Specialist job description
A quality assurance specialist checks the work before customers see it: support replies, fulfilled orders, documents, or deliverables. They score samples against a checklist and turn findings into coaching and better processes.
Responsibilities
- Review samples of work against a written quality checklist
- Score and log results by person and category
- Share feedback and examples with team members
- Spot recurring errors and propose process fixes
- Maintain quality checklists and calibration guides
- Report weekly on quality trends
Requirements
- Two or more years in quality assurance or auditing
- Sharp eye for detail
- Fair, constructive feedback style
- Spreadsheet skills for scoring and trends
- Process improvement mindset
Tools
- Google Sheets
- MaestroQA or Klaus for support teams
- Your help desk or order system
- Loom
What success looks like after 90 days
- A written quality checklist for each workflow
- Weekly quality scores by team member
- Recurring errors reduced through process fixes
Screening questions
Ask these before you book an interview.
- What work have you reviewed for quality?
- Share a checklist you created.
- How do you deliver tough feedback?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- Score these three support replies and explain your scores.
- Two reviewers disagree on a score. How do you calibrate?
- How do you turn a recurring error into a process fix?
- What makes a good quality checklist?
Hiring tip
Calibrate together on ten samples in week one. Shared standards make quality scores useful instead of arguable.
Quality Assurance Specialist hiring FAQ
What does a Quality Assurance Specialist do?
A quality assurance specialist checks the work before customers see it: support replies, fulfilled orders, documents, or deliverables. They score samples against a checklist and turn findings into coaching and better processes. Day to day, the role covers work such as: review samples of work against a written quality checklist, score and log results by person and category, and share feedback and examples with team members.
How much does it cost to hire a full-time Quality Assurance Specialist from the Philippines?
We place a full-time Quality Assurance Specialist from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a Quality Assurance Specialist have?
Look for: two or more years in quality assurance or auditing, sharp eye for detail, fair, constructive feedback style, and spreadsheet skills for scoring and trends. Common tools include Google Sheets, MaestroQA or Klaus for support teams, Your help desk or order system, and Loom.
What should a Quality Assurance Specialist achieve in the first 90 days?
A written quality checklist for each workflow, weekly quality scores by team member, and recurring errors reduced through process fixes.
Can I copy and edit this Quality Assurance Specialist job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your Quality Assurance Specialist?
We place a full-time Quality Assurance Specialist from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.