Job description · Healthcare admin · Full-time
Medical Receptionist job description
A remote medical receptionist is the friendly first contact for a clinic. They answer calls and messages, book and confirm appointments, verify patient details, and keep the schedule full.
Responsibilities
- Answer patient calls, voicemails, and portal messages
- Schedule, confirm, and reschedule appointments
- Register new patients and update demographics
- Send intake forms and appointment reminders
- Route clinical questions to the right staff member
- Follow up on no-shows and waitlist openings
Requirements
- Two or more years in a medical front desk or patient service role
- Warm, clear phone manner with U.S. patients
- HIPAA awareness and careful handling of patient information
- Experience with EHR scheduling
- Calm multitasker
Tools
- athenahealth, eClinicalWorks, or Jane
- RingCentral or Weave
- Patient portals
- Google Workspace
What success looks like after 90 days
- Calls answered or returned the same business day
- Next-day schedules confirmed
- No-shows followed up and rebooked
Screening questions
Ask these before you book an interview.
- Which EHR or practice management systems have you used?
- What type of clinics have you supported?
- How do you protect patient privacy on calls?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- A patient calls upset about a long wait. What do you say?
- How do you handle a caller asking medical questions?
- Walk me through registering a new patient.
- How do you fill a last-minute cancellation?
Hiring tip
Set up a signed business associate agreement and least-privilege EHR access before day one. Compliance done right builds patient trust.
Medical Receptionist hiring FAQ
What does a Medical Receptionist do?
A remote medical receptionist is the friendly first contact for a clinic. They answer calls and messages, book and confirm appointments, verify patient details, and keep the schedule full. Day to day, the role covers work such as: answer patient calls, voicemails, and portal messages, schedule, confirm, and reschedule appointments, and register new patients and update demographics.
How much does it cost to hire a full-time Medical Receptionist from the Philippines?
We place a full-time Medical Receptionist from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a Medical Receptionist have?
Look for: two or more years in a medical front desk or patient service role, warm, clear phone manner with U.S. patients, HIPAA awareness and careful handling of patient information, and experience with EHR scheduling. Common tools include athenahealth, eClinicalWorks, or Jane, RingCentral or Weave, Patient portals, and Google Workspace.
What should a Medical Receptionist achieve in the first 90 days?
Calls answered or returned the same business day, next-day schedules confirmed, and no-shows followed up and rebooked.
Can I copy and edit this Medical Receptionist job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your Medical Receptionist?
We place a full-time Medical Receptionist from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.