Job description · Healthcare admin · Full-time
Patient Care Coordinator job description
A patient care coordinator guides patients through their care: referrals, follow-ups, records, and communication between providers. They make sure nobody falls through the cracks between visits.
Responsibilities
- Coordinate referrals and send records to specialists
- Schedule follow-ups, tests, and procedures
- Call patients with reminders and care instructions from clinicians
- Track open referrals and results until closed
- Answer non-clinical patient questions
- Keep care coordination notes current in the EHR
Requirements
- Two or more years in patient coordination or medical administration
- Compassionate communication
- Organized tracking of open items
- Knowledge of referrals and medical records processes
- HIPAA compliance
Tools
- Your EHR
- Fax and referral platforms
- RingCentral or Weave
- Patient portals
What success looks like after 90 days
- Every open referral tracked to completion
- Follow-ups scheduled before patients leave the queue
- Patient questions answered within one business day
Screening questions
Ask these before you book an interview.
- What patient coordination work have you done?
- Which EHRs have you used?
- How do you track open referrals?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- A specialist has not received a referral sent last week. What do you do?
- How do you explain a care instruction you did not write?
- How do you prioritize 40 open items?
- When do you escalate to a clinician?
Hiring tip
Give coordinators a single open-items board shared with the clinic. Visibility is what keeps patients from falling through the cracks.
Patient Care Coordinator hiring FAQ
What does a Patient Care Coordinator do?
A patient care coordinator guides patients through their care: referrals, follow-ups, records, and communication between providers. They make sure nobody falls through the cracks between visits. Day to day, the role covers work such as: coordinate referrals and send records to specialists, schedule follow-ups, tests, and procedures, and call patients with reminders and care instructions from clinicians.
How much does it cost to hire a full-time Patient Care Coordinator from the Philippines?
We place a full-time Patient Care Coordinator from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a Patient Care Coordinator have?
Look for: two or more years in patient coordination or medical administration, compassionate communication, organized tracking of open items, and knowledge of referrals and medical records processes. Common tools include Your EHR, Fax and referral platforms, RingCentral or Weave, and Patient portals.
What should a Patient Care Coordinator achieve in the first 90 days?
Every open referral tracked to completion, follow-ups scheduled before patients leave the queue, and patient questions answered within one business day.
Can I copy and edit this Patient Care Coordinator job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your Patient Care Coordinator?
We place a full-time Patient Care Coordinator from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.