Job description · Admin and executive support · Full-time
Operations Manager job description
A remote operations manager turns the owner's way of working into repeatable systems. They own processes, metrics, and accountability across admin, fulfillment, and support so the business runs well without the owner in every decision.
Responsibilities
- Map core processes and write SOPs with clear owners and checkpoints
- Set weekly metrics for each function and review them with the team
- Run the weekly operations meeting and track commitments to completion
- Coordinate handoffs between sales, delivery, and support
- Manage vendor relationships and service levels
- Identify bottlenecks and lead improvement projects
- Prepare a monthly operations report for leadership
Requirements
- Four or more years in operations, with at least one year leading processes or people
- Strong written English and structured thinking
- Comfortable with numbers, scorecards, and simple dashboards
- Holds people accountable with clarity and respect
- Experience with an operating system such as EOS, Scaling Up, or OKRs
- Calm decision-maker when information is incomplete
Tools
- Notion or Confluence
- Asana, ClickUp, or Monday
- Google Sheets or Looker Studio
- Slack
- Loom
What success looks like after 90 days
- A written SOP for every core process with a named owner
- A weekly scorecard reviewed in a consistent operations meeting
- At least two bottlenecks removed with measurable improvement
Screening questions
Ask these before you book an interview.
- Which processes have you owned end to end?
- Have you run a weekly scorecard or KPI review?
- Which operating frameworks have you worked with?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- Walk me through how you would document a process you have never seen.
- Tell me about a metric you introduced. What behavior changed?
- How do you handle a teammate who keeps missing commitments?
- What would your first 30 days look like here?
- Describe an improvement project you led from idea to result.
Hiring tip
Share your current scorecard, or the lack of one, in the interview. Strong operations managers will ask sharp questions about it right away.
Operations Manager hiring FAQ
What does a Operations Manager do?
A remote operations manager turns the owner's way of working into repeatable systems. They own processes, metrics, and accountability across admin, fulfillment, and support so the business runs well without the owner in every decision. Day to day, the role covers work such as: map core processes and write SOPs with clear owners and checkpoints, set weekly metrics for each function and review them with the team, and run the weekly operations meeting and track commitments to completion.
How much does it cost to hire a full-time Operations Manager from the Philippines?
We place a full-time Operations Manager from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a Operations Manager have?
Look for: four or more years in operations, with at least one year leading processes or people, strong written English and structured thinking, comfortable with numbers, scorecards, and simple dashboards, and holds people accountable with clarity and respect. Common tools include Notion or Confluence, Asana, ClickUp, or Monday, Google Sheets or Looker Studio, Slack, and Loom.
What should a Operations Manager achieve in the first 90 days?
A written SOP for every core process with a named owner, A weekly scorecard reviewed in a consistent operations meeting, and at least two bottlenecks removed with measurable improvement.
Can I copy and edit this Operations Manager job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your Operations Manager?
We place a full-time Operations Manager from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.