Job description · Real estate · Full-time
Property Management Assistant job description
A property management assistant supports landlords and property managers with tenant communication, maintenance coordination, leasing, and rent tracking, so properties run smoothly and vacancies stay short.
Responsibilities
- Answer tenant calls, emails, and portal messages
- Log maintenance requests and dispatch vendors
- Follow up until work orders are completed
- Screen applicants and schedule showings
- Track rent payments and send reminders
- Prepare lease documents and renewals from templates
Requirements
- One or more years in property management support
- Calm, helpful communication with tenants
- Organized work order tracking
- Familiar with property management software
- Knows fair housing basics
Tools
- AppFolio, Buildium, or Rent Manager
- RingCentral or OpenPhone
- Google Workspace
- DocuSign
What success looks like after 90 days
- Every maintenance request logged and followed to completion
- Rent reminders and late notices sent on schedule
- Vacancies marketed within days of notice
Screening questions
Ask these before you book an interview.
- Which property management software have you used?
- How many units have you supported?
- Have you coordinated maintenance vendors?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- A tenant reports a leak at 9 p.m. What do you do?
- How do you screen applicants fairly?
- How do you follow up on a slow vendor?
- Walk me through a lease renewal.
Hiring tip
Write an emergency contact list and escalation rules before go-live. Tenants and vendors trust a team that responds the same way every time.
Property Management Assistant hiring FAQ
What does a Property Management Assistant do?
A property management assistant supports landlords and property managers with tenant communication, maintenance coordination, leasing, and rent tracking, so properties run smoothly and vacancies stay short. Day to day, the role covers work such as: answer tenant calls, emails, and portal messages, log maintenance requests and dispatch vendors, and follow up until work orders are completed.
How much does it cost to hire a full-time Property Management Assistant from the Philippines?
We place a full-time Property Management Assistant from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a Property Management Assistant have?
Look for: one or more years in property management support, calm, helpful communication with tenants, organized work order tracking, and familiar with property management software. Common tools include AppFolio, Buildium, or Rent Manager, RingCentral or OpenPhone, Google Workspace, and DocuSign.
What should a Property Management Assistant achieve in the first 90 days?
Every maintenance request logged and followed to completion, rent reminders and late notices sent on schedule, and vacancies marketed within days of notice.
Can I copy and edit this Property Management Assistant job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your Property Management Assistant?
We place a full-time Property Management Assistant from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.