Job description · Ecommerce · Full-time
E-commerce Virtual Assistant job description
An e-commerce virtual assistant runs the daily back office of an online store: orders, listings, customer messages, inventory updates, and supplier follow-ups. They keep the store tidy so the owner can focus on products and growth.
Responsibilities
- Process and monitor orders, flag exceptions, and update tracking
- Upload and update product listings, prices, and images
- Answer customer emails and marketplace messages
- Update inventory counts and reorder alerts
- Follow up with suppliers on purchase orders and shipments
- Compile weekly sales and inventory snapshots
Requirements
- One to three years supporting an online store
- Hands-on with Shopify or WooCommerce admin
- Organized with SKUs, orders, and spreadsheets
- Friendly written English
- Reliable daily routines
Tools
- Shopify or WooCommerce
- Gorgias or Help Scout
- Google Sheets
- ShipStation
What success looks like after 90 days
- Order exceptions handled the same day
- Listings complete and accurate for every active SKU
- A weekly store snapshot the owner relies on
Screening questions
Ask these before you book an interview.
- Which stores or platforms have you supported?
- What tasks did you do daily?
- Are you comfortable updating product listings in bulk?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- An order is stuck unfulfilled for three days. What do you check?
- How do you bulk-update 300 prices safely?
- How do you prioritize customer messages during a sale?
- What would you put in a weekly store snapshot?
Hiring tip
Start with order exceptions and customer messages, then add listings. Early wins on customer-facing work build trust fastest.
E-commerce Virtual Assistant hiring FAQ
What does a E-commerce Virtual Assistant do?
An e-commerce virtual assistant runs the daily back office of an online store: orders, listings, customer messages, inventory updates, and supplier follow-ups. They keep the store tidy so the owner can focus on products and growth. Day to day, the role covers work such as: process and monitor orders, flag exceptions, and update tracking, upload and update product listings, prices, and images, and answer customer emails and marketplace messages.
How much does it cost to hire a full-time E-commerce Virtual Assistant from the Philippines?
We place a full-time E-commerce Virtual Assistant from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a E-commerce Virtual Assistant have?
Look for: one to three years supporting an online store, hands-on with Shopify or WooCommerce admin, organized with SKUs, orders, and spreadsheets, and friendly written English. Common tools include Shopify or WooCommerce, Gorgias or Help Scout, Google Sheets, and ShipStation.
What should a E-commerce Virtual Assistant achieve in the first 90 days?
Order exceptions handled the same day, listings complete and accurate for every active SKU, and A weekly store snapshot the owner relies on.
Can I copy and edit this E-commerce Virtual Assistant job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your E-commerce Virtual Assistant?
We place a full-time E-commerce Virtual Assistant from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.