Job description · Ecommerce · Full-time
Order Fulfillment Coordinator job description
An order fulfillment coordinator makes sure every order ships correctly and on time. They work with the warehouse or 3PL, solve shipping exceptions, and keep customers informed.
Responsibilities
- Monitor orders from purchase to delivery
- Resolve address issues, holds, and failed payments
- Coordinate with the 3PL or warehouse on exceptions
- File carrier claims for lost or damaged packages
- Update customers on delays proactively
- Track fulfillment speed and error rates
Requirements
- Two or more years in e-commerce fulfillment or logistics
- Familiar with major carriers and their portals
- Problem-solver under time pressure
- Organized tracking of many open cases
- Clear customer communication
Tools
- ShipStation or ShipBob
- Shopify
- Carrier portals
- AfterShip
- Google Sheets
What success looks like after 90 days
- Order exceptions resolved within one business day
- Carrier claims filed and tracked to payout
- Fulfillment metrics reported weekly
Screening questions
Ask these before you book an interview.
- Which 3PLs or warehouses have you coordinated with?
- Have you filed carrier claims?
- Which shipping tools do you know?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- Fifty orders did not ship yesterday. What do you do first?
- How do you handle a package marked delivered that never arrived?
- How do you keep customers calm during a carrier delay?
- Which fulfillment metric matters most to you?
Hiring tip
Introduce the coordinator to your 3PL account manager in week one. A direct line solves exceptions twice as fast.
Order Fulfillment Coordinator hiring FAQ
What does a Order Fulfillment Coordinator do?
An order fulfillment coordinator makes sure every order ships correctly and on time. They work with the warehouse or 3PL, solve shipping exceptions, and keep customers informed. Day to day, the role covers work such as: monitor orders from purchase to delivery, resolve address issues, holds, and failed payments, and coordinate with the 3PL or warehouse on exceptions.
How much does it cost to hire a full-time Order Fulfillment Coordinator from the Philippines?
We place a full-time Order Fulfillment Coordinator from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a Order Fulfillment Coordinator have?
Look for: two or more years in e-commerce fulfillment or logistics, familiar with major carriers and their portals, problem-solver under time pressure, and organized tracking of many open cases. Common tools include ShipStation or ShipBob, Shopify, Carrier portals, AfterShip, and Google Sheets.
What should a Order Fulfillment Coordinator achieve in the first 90 days?
Order exceptions resolved within one business day, carrier claims filed and tracked to payout, and fulfillment metrics reported weekly.
Can I copy and edit this Order Fulfillment Coordinator job description?
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Want us to find your Order Fulfillment Coordinator?
We place a full-time Order Fulfillment Coordinator from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.