Job description · Sales and lead generation · Full-time
Account Manager job description
An account manager owns relationships with existing clients. They coordinate delivery, handle requests, keep clients informed, and grow accounts through renewals and add-on work.
Responsibilities
- Serve as the main point of contact for an assigned book of clients
- Run regular status calls and send written updates
- Coordinate requests with internal delivery teams
- Track renewals, scope changes, and upsell opportunities
- Resolve issues quickly and document outcomes
- Keep account notes and contacts current in the CRM
Requirements
- Three or more years in account management or client services
- Excellent spoken and written English
- Relationship builder who also manages details
- Comfortable with commercial conversations
- Organized across many clients at once
Tools
- HubSpot or Salesforce
- Asana or Monday
- Zoom
- Google Workspace
What success looks like after 90 days
- Every client has a regular update rhythm
- Renewals tracked 90 days ahead
- Expansion opportunities logged and handed off
Screening questions
Ask these before you book an interview.
- How many clients have you managed at once?
- Have you owned renewals or upsells?
- What industries have your clients been in?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- A client is unhappy with a missed deadline. Walk me through your call.
- How do you find upsell opportunities without being pushy?
- How do you keep many clients updated without drowning?
- Tell me about your longest client relationship.
Hiring tip
Ask a current client of yours to join the final interview for five minutes if they are willing. Their reaction tells you a lot.
Account Manager hiring FAQ
What does a Account Manager do?
An account manager owns relationships with existing clients. They coordinate delivery, handle requests, keep clients informed, and grow accounts through renewals and add-on work. Day to day, the role covers work such as: serve as the main point of contact for an assigned book of clients, run regular status calls and send written updates, and coordinate requests with internal delivery teams.
How much does it cost to hire a full-time Account Manager from the Philippines?
We place a full-time Account Manager from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a Account Manager have?
Look for: three or more years in account management or client services, excellent spoken and written English, relationship builder who also manages details, and comfortable with commercial conversations. Common tools include HubSpot or Salesforce, Asana or Monday, Zoom, and Google Workspace.
What should a Account Manager achieve in the first 90 days?
Every client has a regular update rhythm, renewals tracked 90 days ahead, and expansion opportunities logged and handed off.
Can I copy and edit this Account Manager job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your Account Manager?
We place a full-time Account Manager from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.