Job description · Finance and accounting · Full-time
Collections Specialist job description
A collections specialist recovers overdue balances while keeping customer relationships intact. They work an aging list every day, negotiate payment plans, and escalate only when policy says so.
Responsibilities
- Work the overdue list daily by phone, email, and SMS
- Negotiate payment plans within approved guidelines
- Document every contact and promise to pay
- Follow up on broken promises quickly
- Prepare accounts for escalation or write-off review
- Report weekly on amounts collected and aging
Requirements
- Two or more years in collections, preferably for U.S. accounts
- Calm, respectful negotiation style
- Knows fair debt collection rules for the accounts worked
- Detailed record keeping
- Comfortable with targets
Tools
- QuickBooks or your billing system
- A dialer such as Aircall
- HubSpot or a collections tool
- Google Sheets
What success looks like after 90 days
- Every overdue account touched on a set cadence
- Promise-to-pay tracking with follow-up dates
- Weekly collections report
Screening questions
Ask these before you book an interview.
- What types of accounts have you collected?
- What were your monthly targets?
- Which compliance rules do you follow?
- This is a full-time role working set hours each business day. Can you commit to that schedule?
Interview questions
- A customer says they cannot pay this month. What do you offer?
- How do you stay calm with an angry debtor?
- When do you escalate an account?
- How do you organize your day around a 300-account list?
Hiring tip
Write your collection policy before hiring. Specialists perform best with clear limits on what they can offer.
Collections Specialist hiring FAQ
What does a Collections Specialist do?
A collections specialist recovers overdue balances while keeping customer relationships intact. They work an aging list every day, negotiate payment plans, and escalate only when policy says so. Day to day, the role covers work such as: work the overdue list daily by phone, email, and SMS, negotiate payment plans within approved guidelines, and document every contact and promise to pay.
How much does it cost to hire a full-time Collections Specialist from the Philippines?
We place a full-time Collections Specialist from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund. The price is a flat monthly rate for a dedicated full-time hire.
What skills should a Collections Specialist have?
Look for: two or more years in collections, preferably for U.S. accounts, calm, respectful negotiation style, knows fair debt collection rules for the accounts worked, and detailed record keeping. Common tools include QuickBooks or your billing system, A dialer such as Aircall, HubSpot or a collections tool, and Google Sheets.
What should a Collections Specialist achieve in the first 90 days?
Every overdue account touched on a set cadence, promise-to-pay tracking with follow-up dates, and weekly collections report.
Can I copy and edit this Collections Specialist job description?
Yes. Copy it with one click, edit it for your business, and post it anywhere. For a version built from your own task list, open it in our free job description generator, or book a strategy call and we will find the hire for you.
Want us to find your Collections Specialist?
We place a full-time Collections Specialist from the Philippines for $1,800 a month. Every candidate passes our top 2% vetting, starts within 14 days, and comes with a 1-week trial backed by a replacement or refund.